Help FAQ Quick Reference

* Please remember if you are experiencing issues with your laptop/desktop, please reboot prior to calling help desk to see if that resolves your issue. You should reboot your computer on a regular basis.*

• What do I do if CONCUR gives me a Red X Error?
• How do I FTP files to CMG's Anonymous FTP site?
• How do I compact my Notes databases?
• How do I perform a Disk Cleanup?
• How do I run Disk Defragmenter to optimize my computers performance?
• How do I archive Lotus Notes Email?
• How do I install Windows Updates?
• How do I use Microsoft Office Help?
• Is VPN down? Where do I find VPN?
• What do I do if VPN is not working for the wireless at my hotel?
• How do I turn off my pop-up blocker on my toolbar?
• How do I connect to my network drive?
• What is the Information Bar and what do I do with it?
• How do I turn on my Wireless Radio on my IBM laptop?
• How do I find a Wireless Network with my IBM Laptop?
• How do I Zip Files?
• How do I Unzip Files?